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PiloaSupport and common questions.

Support

Help with Piloa.

Find quick answers about caring for your virtual pet and using optional moments.

Common questions

How do I start?

Choose a first pet, then feed, play, rest, complete a task, or explore the current scene.

How do I change my pet?

Open Pets to choose a companion, nickname, accessory, favorite toy, or scene.

How do photo and voice moments work?

Open Capture and choose the action you want. Camera, photo library, and microphone access are requested only when you select that action.

Why might Piloa ask about tracking?

Where available, Piloa may request optional permission to measure the effectiveness of Piloa promotional campaigns. Choosing not to allow tracking does not affect core app features, and you can change your choice in device settings.

How do I remove saved information?

Open Me > Data controls to review the summary and use the delete option. A photo or voice moment can also be removed from Recent moments.

Contact support

For help with Piloa, email support@piloa.app.